Return Policy

 

Don’t love your purchase from us? Not to worry, you have 10 days from your delivery date to return for a store gift card. Items should only be returned if the item is unworn and in its original condition – if not, we cannot issue the store gift card.

Return fee is covered by the customer.

Sale items, shoes, accessories, bodysuits & swimwear are all Final Sale and may not be returned under any circumstances – these are yours to keep! 

Return Address:

Unfortunately, this option is currently unavailable due to the current pandemic. To keep both our customers as well as our team safe. We apologise for the inconvenience. This option will be enabled as soon as time permits. 

Return FAQs

How long after receiving my order can I make a return?

You have up to 10 days to return your order after the day it was delivered. If you return your order after the 10 day time period, it will not be accepted.

Can I exchange an item?

We currently do not offer exchanges. If you would like to exchange an item, we would recommend returning the unwanted item back to us and using your store gift card to place a new order.

Can I get a refund?

We currently do not offer refunds for unwanted orders. You will, however, receive a gift card via e-mail that you can use at any point to make another purchase!

Have you received my return? 

Please allow up to 10 business days for your items to be returned back to us.

Our Returns Department will send you a confirmation e-mail once your return has been received and processed. If you have not heard any communication from us after the 10 business day timescale, please contact us houseofcouture17@gmail.com however, these things take time so please be patient!

I received the wrong item, how should I go about returning it?

If you received the wrong item, firstly, we apologise! E-mail houseofcouture17@gmail.com with your order number, incorrect item, and what you are missing from your order. We will take care of you! 

What is eligible for return?

Everything can be returned! The only items not eligible for return are: final sale items, swimwear, bodysuits and accessories.